HICSS Partners with Gray to Transform Endoscopy Workflow Efficiency with Advanced Scheduling Technology
11th December 2024
HICSS Endoscopy Management System is proud to announce a landmark partnership with Gray Oncology Solutions (Gray) to transform endoscopy operational processes. This collaboration underscores HICSS commitment in creating a more efficient healthcare system where no resources are wasted, and every patient receives the best possible care.
Tackling key challenges in Endoscopy
Endoscopy is a vital diagnostic and therapeutic service in modern medicine. Departments worldwide face growing challenges, including increasing patient demand, resource constraints, and complex scheduling requirements. Many units still rely on outdated systems such as paper-based processes or spreadsheets, leading to inefficiencies, increased patient waiting times, and scheduling errors. These operational challenges not only delay diagnoses and treatments, but also place significant strain on healthcare providers.
By streamlining the scheduling process and optimising resource utilisation, the new technology directly addresses these issues, ensuring that endoscopy departments can deliver timely and efficient care to more patients while reducing the administrative burden.
The new endoscopy booking system will launch in 2025.
Through the collaboration, HICSS and Gray will launch a new endoscopy scheduling system in Q2 2025. The module will first launch in the UK, before being rolled out globally. Designed to tackle the complexities of endoscopy operations, the module will integrate with the endoscopy unit’s existing systems to streamline the scheduling process, thus reducing inefficiencies, improving resource utilisation, and elevating the patient experience.
Reducing administrative burden
The software automates and optimises the scheduling processes to alleviate administrative tasks. It automatically identifies and books the best time slot for each patient by considering resource availability, staff specialisation, and patient preferences.
Optimising use of resources
The scheduling solution intelligently allocates staff and room resources, ensuring they are utilised to their full potential. Real-time updates enable immediate adjustments, such as reallocating slots after cancellations, thus keep schedules optimised despite last-minute changes.
Enhancing capacity and demand planning
The tool offers comprehensive insights into patient volumes, appointment waiting times, cancellation and did not attend (DNA) rates, and resource utilisation. With built-in reporting, analytics tools, and real-time dashboards, managers can make data-driven decisions to improve operational efficiency and enhance patient care.
Smoothly integrating with existing systems
The module seamlessly connects with electronic Order Comms systems, enabling an end-to-end workflow from referral to procedure completion. Procedure records are automatically created and pre-populated with referral data, ensuring a fully integrated and efficient scheduling process for the endoscopy department.
About HICSS
Patient care is at the heart of everything we do at HICSS. We are dedicated to delivering innovative endoscopy management solutions that enhance patient outcomes and improve departmental efficiency. With over 25 years of experience in creating clinical solutions for the NHS and the valuable insights from our clinician advisors, we ensure our clinical systems support best practices in patient care, user experience, and interoperability.
To learn more about HICSS, visit www.hicss.co.uk
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About Gray
Gray’s mission is to empower healthcare providers to overcome the complexity of healthcare operations so that each patient receives the best possible care with the highest efficiency.
Founded by two PhDs in medical physics and their trio of professors, Gray leverages deep expertise in operations research and data science. At the heart of their innovation is GrayOS, the smart scheduling solution, designed to automate, optimize, and orchestrate the logistics of healthcare trajectories.
This new technology empowers healthcare providers across North America to increase access to care while reducing operational costs and improving staff satisfaction.
To learn more about Gray, our mission, or our latest updates, visit www.gray-os.com or contact André Diamant, CEO, Gray (andre@gray-os.com).
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